I’ve had my fair share of phone calls with clients in which I feel frustrated or upset and even some who make me want to yell. When I hang up the phone, I take some time to cool down and then tackle the changes. Maybe blowing off some steam by yelling or by venting to someone can help make you feel better but most of the time it just gets me more frustrated about the project. That’s wasted energy that could’ve been used in just dealing with what needed to get done. Certainly I can have my own thoughts on if the comments were right or wrong but those quick knee jerk reactions will only lead to more problems with the client and the project. Bruce Lee said “a quick temper will make a fool of you soon enough.” After a rough call with a client, take a minute and breathe. If you give it a few moments and give those comments some time to set in, you’ll be better equipped to deal with what needs to get done. In business you need adapt with what your clients and customers toss at you and try to learn to keep your feelings in check, no matter how right you might be.