This woman brought $16,000 to try and buy all of the iPhones at a store in Dallas to sell them on eBay. She pays a guy $800 for his first spot in line. Once the AT&T store opens, she is told there is a limit to how many she can get! The guy walks away with free iPhone.
Apple may be smooth and polished, but AT&T has botched the great iPhone rollout. These are some of the frequent errors that people are experiencing. It is so bad that the AT&T web and phone support have shut-down at this point.